Qualified Written Request Letter

What is a Qualified Written Request? What is a QWR?
 

A Qualified Written Request (QWR) is written correspondence that you or someone acting on your behalf can send to your servicer to ask for information relating to the servicing of your loan or to dispute errors about your loan account. This QWR and Error Procedures govern NOFFCU’s handling of member inquiries concerning a closed-end mortgage. NOFFCU will comply with all provisions of RESPA and will diligently respond to inquiries made in writing to the credit union.
 

Your request must:

• Describe the issue or the question you have and/or what action you believe the lender should take.

Your QWR should:

•  Be sent certified mail, return receipt requested so you will have confirmation that your letter arrived
• Be sent to:
  NOFFCU
  Attn: Morgage Department
  P.O. Box 689
  Metairie, LA 70004 

Once NOFFCU receives the request, we have 30 days after it receives your QWR to either provide you in writing with the information or clarification, make the correction you request, or let you know why it believes it cannot provide you with the information or that there has not been a mistake and your account information is correct.

The response from NOFFCU will include the name and telephone number for the individual, office, or department of the servicer who can provide you with additional assistance if you have any questions. While you are waiting for a response, you should continue making your mortgage payments as scheduled.