Your security guide
Scam and Fraud Protection
Firemen’s Federal Credit Union is committed to safeguarding your personal and financial information. This guide will help you identify potential scams and frauds, stay safe online and offline, and understand our policies regarding your information.
Your security is our top priority
We want to remind you that Firemen’s Federal will never:
- Ask for your personal information, such as Social Security number, account numbers, or passwords, through unsolicited phone calls, emails, or text messages.
- Send emails with links asking you to verify or update your personal information.
- Pressure you into making quick decisions or threaten you with immediate account closure.
If you receive a suspicious communication claiming to be from Firemen’s Federal, please contact us immediately at 504-889-9090. Your vigilance helps us protect you and your account.
Want extra protection?
Sign up for Kasasa Protect – an affordable identity fraud protection service available for Firemen’s Federal members.
Signs of scams to watch out for
Be wary of unexpected emails, phone calls, or text messages, especially those asking for personal or financial information.
Scammers often create a sense of urgency or fear, claiming your account is at risk unless you act immediately.
If an offer seems too good to be true, it probably is. Be cautious of deals or prizes that seem unusually generous.
Many scam messages contain spelling mistakes or awkward phrasing.
Avoid clicking on links or downloading attachments from unknown or suspicious sources.
Follow these tips to stay safe
If you receive a suspicious message, contact the organization directly using a verified phone number or email address. Do not use contact information provided in the message.
Create complex passwords that combine letters, numbers, and symbols. Avoid using easily guessed information like birthdays or common words.
Enable multi-factor authentication (MFA) to add an extra layer of security by requiring two or more verification steps to access your accounts.
Regularly check your bank and credit card statements for unauthorized transactions. Report any suspicious activity immediately.
Ensure your devices and applications are up-to-date with the latest security patches and updates.
Stay informed about the latest scams and fraud tactics by following reputable news sources and cybersecurity blogs.
Additional security resources
Stickley on Security
Browse articles, tips and information on the latest scams and security trends.
FTC Bureau of Consumer Protection
Learn how to fight fraud, report robocalls and browse government resources.
Better Business Bureau Scam Tracker
Report a scam, look up other reported scams, and research businesses.
Internet Crime Complaint Center (IC3)
File a complaint with the FBI for cyber-related crimes and review recent alerts.