Help Center

Of course! Whether you need help logging in, you want a tour of the online banking features, or you’re struggling to accomplish a task, we’re ready to help. Give us a call at 800-647-1689 or stop by a branch during business hours.

You can open an account by visiting any of our branch locations – no appointment necessary. To get started, you'll need a government-issued ID, your Social Security number, EIN or ITIN, and proof of address. Most accounts can be opened the same day.

You don't have to be a firefighter to join us. Membership is open to anyone who lives, works, worships, or attends school in our service area across Louisiana and Mississippi, as well as immediate family members of current members. Not sure if you qualify? Give us a call at 800-647-1689 and we'll help you find out.

We offer several ways to make a loan payment – online, in person, by mail or over the phone.

Explore Branches & ATMs to find any of our Firemen’s Federal locations, as well as thousands of shared branches, and surcharge-free ATMs nationwide.

Shared branching lets you access your Firemen's Federal account at thousands of credit union locations across the country. Through the Co-op Shared Branch network, participating credit unions open their doors to each other's members, so you can make deposits, withdrawals, loan payments and more just like you would at one of our own locations. To use shared branching, simply walk into any Co-op Shared Branch location, let the teller know you'd like to access your Firemen's Federal account, and provide your account number and a government-issued ID. No extra cards or setup required.

To set up direct deposit, provide your employer or benefits administrator with your Firemen's Federal account number and our routing number: 265075812. If you need help, call us at 800-647-1689 or stop by any branch.

If you see a transaction you don't recognize or believe is incorrect, contact us through the app, online banking, or call 504-889-9090.

Report a lost or stolen card immediately by calling 800-417-8715 or 800-472-3272.

Log in to Online Banking, go to the Statements section, and follow the prompts to switch from paper to electronic statements. eStatements are free and secure, and enrolling in eStatements helps you meet the monthly requirements to waive fees on eligible accounts.