FAKE CHECK SCAMS

NOFFCU REMINDER   •   ID THEFT SCAMS   •   EMAIL SCAMS

POLICY ON INFORMATION REQUEST

NOFFCU will never request personal or private information concerning your relationship with our credit union, (account numbers, balances, social security #, address, phone #, driver's license # etc.) through email.

If you receive this type of unsolicited email or request, please contact us immediately at (504) 889-9090 or 1-800-647-1689. This scam is a crime and will be reported to the Federal Trade Commission Office (FTC.) Additionally, we will not ask this information by telephone unless a member initiates contact with us for information about his/her account.

If you feel you have become a victim of Identity Theft or to learn more about how to protect yourself from identity theft click on the link provided to view an Identity Theft Booklet from the Federal Trade Commision.

ID THEFT SCAMS

New ID theft scams are on the move. According to Michelle Singletary, a regular on NPR and Washington Post columnist, thieves are calling unsuspecting victims posing as government workers and tricking people into revealing their personal data.  Any information the consumer can obtain from the caller should be reported immediately to the FTC (www.ftc.gov).

The following Websites include tools and information that may support your efforts to help keep personal information safe.   

• http://onguardonline.gov/idtheft.html- OnGuardOnline.gov provides practical tips from the federal government and the technology industry to help you be on guard against Internet fraud, secure you computer, and protect your personal information.
  
  http://www.consumer.gov/ncpw/index.html

Below is an example of a fraudulent VISA email attempting to steal your account information and your identity. VISA , NOFFCU or any agency associated with credit unions will never request your account information via email. If you receive an email like the one below, follow these guidelines:

1. Do not click on any of the links contained in the email. (The links in the sample below have been disabled)
2. Contact NOFFCU if you have any doubts about the email's legitimacy or if you have concerns about the security of your account
3. Delete the email. Do not respond to the email! By responding to the email you confirm to the sender that your email is a valid email and this can lead to an increase in spam and fraud attempts

SAMPLE OF FRAUDULENT EMAIL:

Good afternoon, unfortunately some processings have been cracked by hackers, so a new secure code to protect your data has been introduced by Visa. You should check your card balance and in case of suspicious transactions immediately contact your card issuing bank. If you don't see any suspicious transactions, it doesn't mean that the card is not lost and cannot be used. Probably, your card issuers have not updated information yet. That is why we strongly recommend you to visit our website and update your profile, otherwise we cannot guarantee stolen money repayment. Thank you for your attention. Click here and update your profile.

Below is an example of a fraudulent email attempting to steal your account information and your identity. NOFFCU or any agency associated with credit unions will never request your account information via email. If you receive an email like the one below, follow the guidelines above:

SAMPLE OF FRAUDULENT EMAIL:

Credit Union is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account, and we need more information to help us provide you with secure service. Until we can collect this information, your access to sensitive account features will be limited. We would like to restore your access as soon
as possible, and we apologize for the inconvenience.

Why is my account access limited?

Your account access has been limited for the following reason(s):
* We would like to ensure that your account was not accessed by an unauthorized third party. Because protecting the security of your account is our primary concern, we have limited access to sensitive Credit Union account features. We understand that this may be an inconvenience but please understand that this temporary limitation is for your protection.

(Your case ID for this reason is PCU1-818-214-242146.)


At Credit Union, one of our most important responsibilities to you, our customer, is the safekeeping of the nonpublic personal ("confidential") information you have entrusted to us and using this information in a responsible manner. Appropriate use of the confidential information you
provide us is also at the heart of our ability to provide you with exceptional personal service whenever you contact us.

How can I restore my account access?


Please confirm your identity here: Restore My Online Banking and complete the "Steps to Remove Limitations." https://www.creditunion.coop

If you have any doubts or feel your accounts have been compromised, please contact us immediately.