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Fraud Alerts

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Fraud Alerts

ACCOUnt activation text scam

Fraudulent text messages are being sent to consumers in an effort to steal personally identifiable information. Financial institutions have reported an increased volume in these attacks since May 22, 2014. Mass text broadcasts are commonly used by fraudsters to reach large audiences of potential victims. This scam is quite common and often operates simultaneously in multiple states.


♦ Automated texts are being broadcast that warn consumers to call certain numbers to reactivate their payment cards.

♦ A recent text example: "Federal Credit Union ALERT: Your CheckCard has been temporarily LOCKED. Please call Card Services line (407) 574-2992".

♦ Text messages do not reference a particular issuing brand but they may vaguely refer to a credit union or bank.

♦ Additional originating text numbers for this recent scam include: 786-300-2335 and 971-208-9936. All numbers referenced in this alert have been disbanded. New originating numbers will most likely be created and used in the future.

♦ Text messages may also originate from Jamaican area code 876 which is easily confused by consumers with a toll free number. 


♦ Never call a potentially fraudulent number. Law enforcement and local communication companies may be in the middle of an investigation that will be compromised if the fraudsters become suspicious.

♦ Collect as many details as possible in order to report the incident. Full telephone numbers including area codes are essential for any telephony scam investigation.

♦ Be aware that a series of numbers are often involved in telephony scams. This scam may not be entirely limited to the number (s) referenced above.



If you receive emails that appear to be from TurboTax stating that "Your State Return Has Been Rejected," please be aware that these are not from New Orleans Firemen's Federal Credit Union or TurboTax. Please do not open the attachment and do not forward the email. Delete the email.


NOFFCU warns of a text message scam alerting members that their card has been deactivated.  This is a scam. Please DO NOT respond to any suspicious text messages, and DO NOT call the phone number provided.  NOFFCU will never ask for your private information by email, text, or telephone. If you receive a suspicious email, text, or phone call, DO NOT respond.  Contact the credit union immediately at 504-889-9090.  Please use the following link for tips on securing your mobile device:


We recommend that you notify us of any upcoming travel dates. We will notify Visa's fraud monitoring department so that your travel plans will not be interrupted. Email:


We have become aware of scam where people are claiming to sell large ticket items on the internet and asking the potential buyer to wire money for the purchase in advance stating that the merchandise will be delivered but it does not ever get delivered. Beware of large ticket items like boats, cars, RVs, motorcycles that are being sold online by individuals or retailers. Often times our members may ask us for assistance with these purchases by wiring funds on their behalf or applying for a loan. However, here are some steps that will hopefully help you prevent fraud and look out for scams:

1. Verify the collateral – get a copy of the title and verify its legitimacy. Our loan department has a guide that can assist with this.

2. Inspect the collateral – actually seeing the collateral before purchasing it is the best way to be certain it really exists.

3. Don’t wire funds prior to delivery – recovering a wire is likely impossible. Instead have the member meet the seller to transact the sale.

Protect Yourself from Phishing Attacks

Additional info on the Epsilon data breach 

BBB: Watch for Verified by Visa Scam

Identity thieves are constantly looking for ways to make scam emails more plausible, so they are now attempting to add creditability to such emails by including a "Verified by Visa" scheme.

The wording may be something like this: "Your credit card (specified) has been automatically enrolled in the Verified by Visa program. To ensure your card's security, it is important that you protect your card online with a personal password. Please take a moment to activate Verified by Visa now."

According to Bill Moak, President/CEO of the Better Business Bureau (BBB) of Mississippi, "Verified by Visa is a legitimate service that adds an additional layer of security to online credit card transactions. It is unfortunate that it has begun to appear as a topic of phishing emails."

These scam emails contain links to bogus sites, under the control of the hackers that prompt consumers to enter their credit card information. The messages usually end with a threat that failure to respond may temporarily disable the credit card in question. "Such threats should be a dead giveaway that the emails are scams," Moak continued.

Consumers should always be on guard when sharing their personal information in any way."

The BBB urges consumers to continually be vigilant whenever they receive solicitations for identity verification by phone, mail or email. To block solicitations, consumers should register on:

National Do Not Call Registry


Opt Out Mail Registry



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