Membership

Member Spotlight

We want to know your story...

Are you a fan of The New Orleans Firemen's Federal Credit Union?

Use this form to share your story with us and earn $25 if we use your story in a publication or on our website.

Here is what some of our members think about NOFFCU:

I've been banking with NOFFCU in Picayune, Ms for a few months now and haven't had any problems. The tellers greet you with a smile and make sure your questions are answered. They are quick and do a wonderful job. When asked who I bank with, I say NOFFCU with great pride. I recommend anyone that's looking for a bank to come here. Keep up the good work!

- Shakea K.

I love everything about NOFFCU, from the online banking to the staff at the Slidell branch. They are very helpful and know their banking. I also like the new security features you have installed.

- Rosalind L.

I love NOFFCU. They are great! I would recommend them to anyone! I have been with NOFFCU for over ten years. I even opened my son an account. I trust my Credit union! I finance all my cars through NOFFCU. They always make me feel like a family member.

- Tara B.

We have been NOFFCU members since 1971. Stanley remembers going to Central Station and getting money.  Our Grand daughter has a savings account since she was 1 years old and loves bringing her report cards and making her deposit. We always get GREAT service when we come inThat is so wonderful.

- Dorothy S.

I have been a member since I was in Ninth grade. The tellers are friendly, understanding, but most of all they are concerned about their members as if we are family to them! Whatever branch I walk into I am greeted by name, even if I may not be the biggest account holder, I am still treated as an extremely valued member. It's a great feeling! Thanks Firemen's for treating my family as your family.

- Shannon T.

I was introduced to NOFFCU by my broker almost fourteen years ago. And the NOFFCU was the bank of choice when I opened my new business. There has never been a problem that your wonderful staff, Cynthia and Caroline from the Slidell Branch, was not able to solve for me. They are awesome, and are just like my sisters. You just don't turn your back on family, you know?

- Gina B.

Personal, personal and more personal!!! This is the treatment and service me and my parents have received every time we're there, the staff is super friendly and always able to help. I've passed on the banking down to my kids and they enjoy making deposits! No long lines and long wait! That's what makes this a wonderful experience all the time.

- Lyda H.

I Love NOFFCU.  It is always a pleasure dealing with the employees of this credit union. Anytime I hear someone complaining about their financial institution I just in the conversation and say: HEY, you need to switch to NEW ORLEANS FIREMANS FEDERAL CREDIT UNION... YOU WILL NOT REGRET THE SWITCH.

- Steven T.

I'm a new member of New Orleans Firemen's Federal Credit Union, and  I don't get tired of recommending it to my friends and family. Their customer service is superb. Although I'm very new to them, they have treated me as if I have been a long time customer. There are no more "anxieties" having to deal with a banking institution, this one, is more like family.

- Myrna O.

Recently, fraudulent charges were made with my debit card numbers. I was very frantic, but Member Services helped and ensured me that all charges will be reimbursed. The situation was handled calming and very fast. They made me feel like family. I do not think I would get the care and quality from any other place. NOFFCU is the BEST, when it comes to banking. I am so happy I have you on my side.

-Jamie N.

I love New Orleans Fireman's FCU! When, my husband Michael and I were shopping for a family vehicle we came to NOFFCU for financing. Were we treated with the utmost kindness and respect. We were given the loan with a very low interest, unlike other banks that wanted almost double the interest. I recommend NOFFCU to all my friends and family.

-Tina S.

The reason I love NOFFCU? It's simple. They have all the automated, online, after-hours conveniences you could want. And they have the friendliest, familiar, helpful staff offering a smile and a "how ya been?" when you need it. It's a powerful combination when it comes to preventing hacking!

-Andrew T.

When I was 19 years old after graduating high school, I was working full time and as a full time student. Firemen's Credit helped me get a loan for a new car. They were able to help me build up my credit score and they helped me as a friend, not as another number in the system. They constantly called me with every good update to let me know how the loan process was going. They were willing to work with me around my time schedules and made sure I was satisfied with everything and explained all the paper no catches. To this day when I have an issue, they are willing to work with me. Every time, I walk into the credit union, they know me by name and have great understanding of every person’s situation.

-Emily R.

I've been working in Iraq for the past two years so all transactions have to be done either on line or by phone. You have an employee in the main branch, her name is Kym Copeland she is amazing! She makes you feel as if you were the credit unions only customer. I send money to different places around the world, I pay my daughters bills, every request I’ve ever asked has never been a problem for her. She has made me a life time member. If doing business with others was as easy as it is with the Fireman’s Federal Credit Union the world would be a much better place. Thank you Kym!

- Robert J.

 I have been a member for more than 45 years. EVERYTIME I've needed information, assistance, or help with a transaction I've found a "friend" in the people who work for the Credit Union. There is a sense of professionalism from your staff which gives confidence to members.
 

-Joan D.

I have never been anything but pleased by NOFFCU. Any time I have had a question, the customer service was perfect and I was treated as much more than just an account holder, but as another human being. The employees at my branch have always been kind and helpful, answering any question I had and finding a solution for any problem/issue that was brought up. I do not plan on switching to any other credit union or bank, seeing as there is no reason to fix something that isn't broken! I am definitely a fan of NOFFCU!
 

-Matthew G.

I have been a member of NOFFCU for almost 25 years now. The personal service I have received at NOFFCU is unlike any other bank I have experienced. They truly make you feel like family. I am proud to be a part of NOFFCU and what it represents to the community of New Orleans. I cannot imagine banking anywhere else.
 

-Leslie M.

I have been with the New Orleans Fireman Credit Union for a long time. The NOFFCU is a wonderful Credit Union to be apart of. The NOFFCU has a lot of interesting events for the children and teenagers to be apart of. Keep up the good work NOFFCU!!!!!
 

-Kendrick W.

NOFFCU has provided me with the best services. I am a college student and the online banking is outstanding. It helps me with making a budget every month to see how much I spend on gas, food, and materials for school. Without NOFFCU I would not be able to keep track of my money. I love this bank and will continue being a member even after I graduate.

-Belinda C.

I am a new fan of paying bills on line. I thought it was going to be difficult for me because I am not very good on the internet. It was so simple, I was amazed. I have nothing but positive experiences with the credit union. Thanks for all that you do to make it easy for us older folks.
 

-Betty J.

One of the reasons I am a loyal NOFFCU member is because this is a financial institution that stays up with the times. And this updated webpage makes my point perfectly! Nice job.
 

-Pamela P.

Love the new website! So beautiful! Great Job guys!
 

-Allison P.

Dear credit union, I been a member since 1975. Larry my husband loves the credit union ever since you were on Downman Rd. We would go to Whities's to eat seafood after the visit with the credit union. The people would treat us like family. We would be greeted at the door and this would be a one on one service. Now over 35 years later we are still going to the credit union, The Algiers Branch. Our adult children are now members. This has been a very positive experience no other bank can give. Thank you so much for being there for us.
 

-Pamela C.

I love NOFFCU because it has open my daughter � s eyes, who is 8 yrs old, to really learn to save her money. She feels grown up when she goes into the credit union to "do her banking" as she calls it. The tellers are very friendly and personable. She enjoys her treats afterwards. I love that they have a program for young kids to learn about saving and how far it will take them in life. Thank you, NOFFCU

-Tamara M.

NOFFCU ON-LINE BANKING Fast, Convenient, and my favorite, FREE. I love it. Thanks so much.

-John N.

I have been a member since 1968, when my husband first joined the NOFD. At that time we used the New Orleans office for our banking needs. My youngest son also joined the NOFD and is now a District Chief. Throughout these 40+ years you have consistently kept pace with technology, now offering perks such as the telephone hotline, electronic banking, automatic bill paying, and others. All of these have simplified my life! Whenever I've needed special services such as wiring money to a foreign country your staff has been prompt, knowledgeable, efficient and courteous. Thank you for excellent service over the years!

-Beatrice D.

As a member since 1968 the NOFFCU has always been there when I needed it. I remember when it was a one room office. It started small but the service was big as it is now. Happy Anniversary!

-Charles R.

I am a loyal customer of NOFFCU because of their personal service and competitive rates. NOFFCU believes in commitment and service to the community.

- Elizabeth M.

I love, love, love the NOFFCU. I do all my banking online. I like the convenience of never going to the bank. My family has direct deposit on all our incoming payrolls and automatically pay our loans (which are all through the credit union). We also use bill pay to pay our bills. Everything is automatic and worry free. If I have any problems I just call and someone with member services is always ready to assist me. Thanks NOFFCU!

- JoAnn L.

I've been a member of NOFFCU for so long, I can't even remember when I joined. I love the convenience and the friendly employees. I simply love the new and improved "bill pay", and the fact that you can do reports to show what you have paid from month to month on any particular payee. As full retirement nears, I feel more confident because I bank with NOFFCU.

- Lynn D.

We don't think of the NOFFCU as a bank or a business....rather family and friends. For nearly 20 years we have been members of this fine institution, and in every aspect they rate superb. For any of our financial needs or guidance, the NOFFCU has been there. We could not imagine a better place to deposit our checks, establish our loans, or otherwise perform our banking. Simply the BEST!

- Shannon and Rene' E.

I recently joined NOFFCU & the ladies in the Lockport office instantly made me feel at home. I felt like I was the largest depositor that NOFFCU had. I am looking forward to a long relationship with the credit union.

- Robert P.

“My experience is simple - Banks know you by your social security or account number. NOFFCU knows me by my NAME.”

- Sheryll H.

“I am confident with NOFFCU in this uncertain economy. I know that this establishment has stood the test of time and the officers are people worthy of our trust. My husband and I have enjoyed a lifelong relationship with this credit union, and we are comfortable here.”

- Denise H.

“With the economy of today, I feel safe and secure knowing that I bank with NOFFCU. I don�t have to worry about any of my accounts closing. I also have the most efficient, knowledgeable, and courteous bank officers and tellers that I have the pleasure of working with. That�s what I feel about NOFFCU.”

- Yolanda N.

“I feel very comfortable knowing I bank with NOFFCU”

-Joan S. A.

“I can't believe it - we just purchased our first home. We are getting married soon, and were afraid that in this financial climate no one would want to loan us money. NOFFCU was there for us when no one else was. They assisted us every step of the way - advising us about different financing options, talking to the real estate agent, even coming to see the house! We would still be renters without them.”

-Ron C. and Erin S.